Cancellation/Return Policy

AT Sppartos, WE PRIDE OURSELVES ON THE QUALITY OF OUR PRODUCTS AND OUR DEDICATION TO
CUSTOMER SATISFACTION. WE ALLOW UP TO 14 DAYS TO RETURN YOUR ITEMS without any questions being asked following the below conditions,

1. UNUSED PRODUCT AND IN THEIR ORIGINAL PACKAGING
All products must be returned in their original condition.

2. WARRANTY COMPLAINTS -PRODUCT IN USE IS NOT SATISFACTORY FOR THE INTENDED PURPOSE

Please note we will not accept return if:
- Products not properly maintained
- Based on our assessment, Sppartos team retains the right to accept or refuse the return and will choose the adapted solution (exchange, partial or full refund).
Note: You can only return the product, currently there is no replacement option.


HOW TO RAISE THE RETURN REQUEST

To return your online order in the store, please follow these steps:
1 - Goto Return or Cancel order in the quick links section.

2 - A google form will open up. Complete the form with all all the details of the order for which you want to place the return or cancellation.
3 - Attach Photo of product.
5 - Confirmation mail for Return/cancellation Request will be sent in 24 Hours  by Sppartos
6- Pack the products
7- Pickup will be done within 5 business days

HOW WILL RETURN PROCESS WORK
- Once the Return request is made, pickup will be done within 5 business days from your address. Products are to be kept with packaging material.
- If there is any discrepancy with return request & physical products being handed over at time of pickup, pickup will be denied.
Any issue faced during this stage please drop a mail to sppartos@gmail.com

WHEN WILL I RECEIVE MY REFUND

- Refund will be initiated within 48 hrs from when the products were picked up/dropped at the store, you should get an e-mail confirmation that the refund is initiated
- Within 5-7 business days from the date of initiating a refund, you should receive a refund via the initial method of payment used to place the order.
Any issue faced during this stage please drop a mail to sppartos@gmail.com